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Learning About Quality is One Thing, Making It Work is Another中文版

Now more than ever, quality counts in every aspect of business, and improving quality is key to satisfying both customers and stakeholders. Joseph M. Juran, the prime mover of the quality movement, reiterates the invaluable importance of quality in the following article.

Author'sNote:JosephM.Juranisconsideredbymanytobethegreatestqualitythinkerofthelastcentury.Hishumblebeginningsasanimpoverishedimmigrantfueledhisdriveforqualityandledto......

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