Trendy quality initiatives often fade before they can turn a profit. Six Sigma is different - and effective - especially for companies that have carefully trained their employees to use this system of process improvement.

发轫于质量运动，但非简单的质量管理；实质是文化变革，关键在建立实施框架。

帮助员工理解正在发生的事情， 推动员工融入即将发生的变革。