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Empowering Performance through Inspirational Communication 2005年06月15日

One of the secrets to inspiring employees to perform is to communicate the purpose and enjoyment of daily work. This requires managers to think carefully about the motivational im...

Professor Steven Kaplan Urges Class of 2008 to Be Persistent, Efficient, and Proactive 2008年06月24日

Professor Steven Kaplan shared the results of his research on successful CEOs with members of the Class of 2008 at spring convocation June 15 in Hyde Park. "If you are persistent,...

Increase the Top Line by Reinforcing Service Strategies 2004年06月18日

While staying lean may be necessary, where and how your company trims costs can make a significant difference in your customer service operations. Take a cue from the following be...

How to Create - and Implement - a Robust Metrics Program 2004年12月16日

Applying the right metrics not only allows your organization to complete initiatives in half the time that they might otherwise take. More important, it also enables you to achiev...

The Pitfalls of Overpricing-and Underpricing-Bids 2003年11月28日

When you bid for a sale, overpricing and underpricing are both risky. To have a good shot at winning customer orders, be fair and flexible. Show the customer the value of what he ...

Turn Service Into a Growth Engine 2003年11月07日

There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. Here’...

Determine which Customers Are Worth Keeping - and Which Ones Are Not 2004年05月12日

Using data-intensive procedures allows you to do two things: Identify top customers in terms of their likely future purchasing patterns, and reach out to them through cross-sellin...

The Crisis Hits Home 2002年08月01日

Data in the Tables Provided by Corporate Resources Group TITLE:The Crisis Hits Home DES:Executive salaries around the region drop drastically for the first time in years. And the ...

Designing a Successful Sole Sourcing Approach 2004年09月13日

Many companies worry a sole source outsourcing is not beneficial to the buyer. But those that take time to develop a rigorous process can attain the desired benefits of a sole sou...

How Authentic Leaders Can Build a Great Company 2005年05月11日

Great companies can be built by truly authentic leaders. Here's how to use the principles of “authenticity” to create enduring growth for your company.

How to Risk-Proof Your Projects 2003年10月13日

Completing a challenging project requires meticulous attention to risks-particularly to risk management practices that anticipate new dangers. Following is a seven-step framework ...

Hiring for Strategic Fit 2002年08月01日

Microsoft recruits people for the organization, not for a position. If you aim to lead your industry, so should you.

A Bigger Apple 2002年08月01日

Asians are silently assuming greater importance in New York business. Can the rest of America be far behind?

Make Radical Thinking a Daily Part of Doing Business 2003年06月11日

Many organizations are beginning to realize that what got them to where they are today might not get them through the next few years. An all-the-time, everywhere capability like r...

Find Out Quickly What‘s Working and What’s Not 2004年07月13日

Organizational change initiatives are almost always partially successful - some parts of them work and other parts do not. The “Success Case Method” offers a quick and easy appr...

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