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行之有效的安抚客户 TREAT 法则 2022年09月20日

当然,之后的永久性修复漏洞也很重要。

Treat Time as a Measurable Resource 2003年07月09日

In Internet time, making decisions at high speed is a key option. Speed is its own reward because the organization and its customers love to see projects completed quickly.

Determine which Customers Are Worth Keeping - and Which Ones Are Not 2004年05月12日

Using data-intensive procedures allows you to do two things: Identify top customers in terms of their likely future purchasing patterns, and reach out to them through cross-sellin...

最大影响力四法则 2007年03月05日

失调法则、人情法则、稀缺法则、对比法则,四大 法宝助你成说服大师。

How to Determine if You Got the Employee You Wanted 2004年06月18日

Judging quality in new employees is far more than just a gut feeling - it is a process that begins before employees are even hired. Here's how two companies turn softer measuremen...

Six Ways to Start Innovation 2003年08月04日

Some organizations retreat when they see what innovation actually requires: overhauling routine work and breaking from tradition. To make the idea of innovation more acceptable, h...

How to Cut Compensation Costs and Keep Your Best People 2003年11月25日

At some point, all businesses will face a crisis that requires downsizing. To ensure that you can cut costs while retaining critical talent, follow the “headcount solution.”

Cultivate the Right Behavior for Your Corporate Culture 2003年12月08日

Corporate cultures are a potent force in every executive’s career. Understanding the one you’re in-and knowing how best to operate in it-can spell the difference between success...

What Do CEOs Really Do? 2005年08月10日

A four-part CEO Job Description: Check out how well you are able to accomplish each part.

Two Secrets of Unshakable Customer Loyalty 2006年04月24日

How did some of the world's leading companies take over their respective markets? Through two linked approaches: they overpromised to lure customers in and overdelivered to keep t...

How to Find-and Take Advantage of-Your Profitable Customers 2004年08月09日

To vastly impact your bottom line, gather the necessary information to determine your profitable customers, make business decisions based on that information,and then learn to wor...

How to Give New Employees a Productive-and Memorable-Start 2004年05月26日

If there's been unusually high turnover in your company's ranks, take a look at each employee's first week on the job. Often, making snap judgments or unfounded generalizations du...

Best Practices in Budgeting That Could Help Your Company 2004年01月13日

Organizations want to gain better insight into performance, improve their budgets' accuracy, and align business units with corporate goals. Here are best practices that can help e...

Mastering the Fundamentals of Exhibiting Overseas 2004年07月13日

International trade shows offer countless opportunities for multilateral contacts and business deals. To make the most out of these events, you need to address several issues,even...

Engineer World-class Customer Experiences One Clue at a Time 2005年10月13日

Whether you know it or not, your company is already delivering to customers building blocks of experience. Crafting these

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