In Internet time, making decisions at high speed is a key option. Speed is its own reward because the organization and its customers love to see projects completed quickly.

Using data-intensive procedures allows you to do two things: Identify top customers in terms of their likely future purchasing patterns, and reach out to them through cross-sellin...

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Judging quality in new employees is far more than just a gut feeling - it is a process that begins before employees are even hired. Here's how two companies turn softer measuremen...

Some organizations retreat when they see what innovation actually requires: overhauling routine work and breaking from tradition. To make the idea of innovation more acceptable, h...

At some point, all businesses will face a crisis that requires downsizing. To ensure that you can cut costs while retaining critical talent, follow the “headcount solution.”

Corporate cultures are a potent force in every executive’s career. Understanding the one you’re in-and knowing how best to operate in it-can spell the difference between success...

A four-part CEO Job Description: Check out how well you are able to accomplish each part.

How did some of the world's leading companies take over their respective markets? Through two linked approaches: they overpromised to lure customers in and overdelivered to keep t...

To vastly impact your bottom line, gather the necessary information to determine your profitable customers, make business decisions based on that information,and then learn to wor...

If there's been unusually high turnover in your company's ranks, take a look at each employee's first week on the job. Often, making snap judgments or unfounded generalizations du...

Organizations want to gain better insight into performance, improve their budgets' accuracy, and align business units with corporate goals. Here are best practices that can help e...

International trade shows offer countless opportunities for multilateral contacts and business deals. To make the most out of these events, you need to address several issues,even...

Whether you know it or not, your company is already delivering to customers building blocks of experience. Crafting these