Are your customers satisfied? Why not ask them? Or better yet,come up with a complete customer measurement system. That will enable you to put your people and your resources where...

公司销售队伍中不同层级的人员对同样的 SFA（sales force automation）系统有不同的要求。认识其中的差异，然后为不同的用户 —从 CEO到一线销售员 —提供有效的自动化方案，是企业成功实现销...

The Six Sigma approach can dramatically cut costs, improve efficiency, and maximize customer satisfaction in all operations. Here’s how to systematically build Six Sigma into you...

How Hong Kong’s Johnson Electric focuses on speed to market without sacrificing customer satisfaction

People talk about aligning corporate,departmental, and employee goals, but not many actually do it. There are companies, however, which have concrete methods to manage and measure...

Here's a list of 12 best practices to consider in building - or changing - your corporate culture toward one that is more customer-oriented.

中国概念股风波对中国企业是个打击，是个考验，更是个反思的契机。

If getting close to customers is beneficial，then there's nothing better than getting intimate with them. That's why “customer intimacy” is a fast-spreading practice.

高效的销售薪酬体系应该能让销售人员深切了解公司的真正目标，能让公司在销售人员达到或者超越他们的业绩指标时，灵活地计算他们的奖金

There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. Here’...

Judging quality in new employees is far more than just a gut feeling - it is a process that begins before employees are even hired. Here's how two companies turn softer measuremen...

Agreement is the primary building block for all kinds of collaborations. Creating agreement entails mastering ten essential teambuilding elements.

Outsourcing a comprehensive set of accounts receivable functions not only reduces costs but also improves working capital. Here's how the early adopters are doing it.

质量管理是企业整个管理活动的一部分，应与其它管理工作共同发挥作用。TQM所蕴涵的PDCA循环(Plan-Do-Check-Action)就是要全面改进，永续改进。

In Asia, where employee turnover is escalating, the answer seems to be “yes.” Leading companies, however, prove that loyalty isn’t dead, but it needs to be redefined.