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Are your customers satisfied? Why not ask them? Or better yet,come up with a complete customer measurement system. That will enable you to put your people and your resources where...
The Six Sigma approach can dramatically cut costs, improve efficiency, and maximize customer satisfaction in all operations. Here’s how to systematically build Six Sigma into you...
How Hong Kong’s Johnson Electric focuses on speed to market without sacrificing customer satisfaction
People talk about aligning corporate,departmental, and employee goals, but not many actually do it. There are companies, however, which have concrete methods to manage and measure...
Here's a list of 12 best practices to consider in building - or changing - your corporate culture toward one that is more customer-oriented.
If getting close to customers is beneficial，then there's nothing better than getting intimate with them. That's why “customer intimacy” is a fast-spreading practice.
Judging quality in new employees is far more than just a gut feeling - it is a process that begins before employees are even hired. Here's how two companies turn softer measuremen...
高效的销售薪酬体系应该能让销售人员深切了解公司的真正目标，能让公司在销售人员达到或者超越他们的业绩指标时，灵活地计算他们的奖金
There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. Here’...
Agreement is the primary building block for all kinds of collaborations. Creating agreement entails mastering ten essential teambuilding elements.
In Asia, where employee turnover is escalating, the answer seems to be “yes.” Leading companies, however, prove that loyalty isn’t dead, but it needs to be redefined.
Openly discussing how pay systems work and how various jobs fit into them can bring a number of benefits.
Well-orchestrated surveys lead to high return rates, ensuring that the findings accurately reflect employees’concerns. Here’s how to effectively design and implement the process.
