One of the secrets to inspiring employees to perform is to communicate the purpose and enjoyment of daily work. This requires managers to think carefully about the motivational im...

“Intellectual capital”is more than a hot, fuzzy concept. Leveraged skillfully, it can be any company’s preeminent competitive weapon.

If companies are to reap the full benefits of electronic commerce, they must redesign their logistics systems so that physical distribution processes work more efficiently. There ...

How a CEO reorganized a conglomerate into an integrated company with the power of communication.

To get engineers and technicians to change the way they work, managers have to first change the way they communicate.

Communicating bad news, when done properly, can increase trust, ultimately leading to heightened employee commitment. Your bad-news communication plan shouldn't be different from ...

Creativity, by itself, is not enough. There must be mechanisms within the company for setting in motion the dynamics needed to spark off winning ideas.

Deciding to move laterally is nothing to be embarrassed about. In truth, a strategic, well-timed sideways move can dramatically increase your portfolio of skills in a way that isn...

Many organizations are beginning to realize that what got them to where they are today might not get them through the next few years. An all-the-time, everywhere capability like r...

Business intelligence (BI) can dramatically transform your company's supply chain from a costly process into a competitive strength that works in sync with strategic objectives. H...

Employees also need to communicate with each other. Organizations should therefore ensure that employees have the tools to succeed as individual communicators.

Despite the huge impact that pricing strategy can have on a company's profits, many firms do not always go about pricing the right way. There are ways to resolve that dilemma.

Major change can cause employees anxiety and discomfort which, in turn, can stall your efforts to mobilize them in new directions. To manage transitions effectively, build a commu...

While staying lean may be necessary, where and how your company trims costs can make a significant difference in your customer service operations. Take a cue from the following be...