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Professor Steven Kaplan Urges Class of 2008 to Be Persistent, Efficient, and Proactive 2008年06月24日

Professor Steven Kaplan shared the results of his research on successful CEOs with members of the Class of 2008 at spring convocation June 15 in Hyde Park. "If you are persistent,...

Avoid the E-Commerce Trap 2005年12月16日

If companies are to reap the full benefits of electronic commerce, they must redesign their logistics systems so that physical distribution processes work more efficiently. There ...

Measuring Human Capital’s Impact on Processes 2003年09月05日

Do all your employees add value to the organization? Are you getting the most out of them? Is your workforce truly efficient? A method called “process value analysis”helps you a...

15 Important Questions Every Leader Should Ask 2003年09月05日

To succeed, great leaders must make asking questions of anyone and everyone a top priority. Asking the right questions lets leaders and their constituencies understand each other ...

Which of Five Strategies Is the Right One for You? 2005年09月09日

Here are five battle-tested plays for capturing and keeping the lead in any market. Which one suits your company best?

How to Create - and Implement - a Robust Metrics Program 2004年12月16日

Applying the right metrics not only allows your organization to complete initiatives in half the time that they might otherwise take. More important, it also enables you to achiev...

Turn Service Into a Growth Engine 2003年11月07日

There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. Here’...

Empowering Performance through Inspirational Communication 2005年06月15日

One of the secrets to inspiring employees to perform is to communicate the purpose and enjoyment of daily work. This requires managers to think carefully about the motivational im...

Find Out Quickly What‘s Working and What’s Not 2004年07月13日

Organizational change initiatives are almost always partially successful - some parts of them work and other parts do not. The “Success Case Method” offers a quick and easy appr...

The Case for People-Shaped Offices 2002年08月01日

Investing in a people-friendly office is an essential catalyst for success, as Standard Chartered and Leo Burnett ha.ve found.

What Globalization Really Means to a Particular Business 2005年12月16日

Executives who launch a global strategic initiative should always remember a principal premise: What globalization specifically means in any one business is unique.

Determine which Customers Are Worth Keeping - and Which Ones Are Not 2004年05月12日

Using data-intensive procedures allows you to do two things: Identify top customers in terms of their likely future purchasing patterns, and reach out to them through cross-sellin...

Make Radical Thinking a Daily Part of Doing Business 2003年06月11日

Many organizations are beginning to realize that what got them to where they are today might not get them through the next few years. An all-the-time, everywhere capability like r...

How to Risk-Proof Your Projects 2003年10月13日

Completing a challenging project requires meticulous attention to risks-particularly to risk management practices that anticipate new dangers. Following is a seven-step framework ...

Survival Skills for Working with Difficult People 2004年11月10日

A series of recipes for coming up with a better way of dealing with working relationships in particularly difficult situations

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