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Turn Essential Functions Into Effective Systems 2003年11月25日

Highly productive companies have a system for every part of their business. And they constantly refine that system to achieve optimum performance.

Solving the 12 Toughest Branding Problems 2006年01月09日

Awareness of the pitfalls brands can encounter is an important step in maintaining a strong, lasting brand.

How to Solve Ten of the Toughest People Problems 2005年09月09日

At many organizations, employees and colleagues act in ways that do not contribute to teamwork, collaboration, and productivity. There are savvy strategies for addressing such a d...

Create a Seamless Information System 2003年07月09日

Most businesses are home to scores of information systems that remain disconnected from one another. Until those systems are fully integrated, technology investments won’t live u...

Empower Customers Through Self-Service Strategies 2003年06月11日

With the right systems, customers can serve themselves and feel they’re in charge. The right self-service strategies reduce cost, too.

Grasp the Financial Impact of CRM 2004年05月26日

To get the most out of a customer relationship management system, your financial systems need to adapt. That requires changing from product-based to customer-based financial repor...

How to Successfully Implement ERP the First Time 2004年12月16日

When enterprise resource planning (ERP) implementations fail to deliver, it's usually because management hasn't taken the time to structure the organization to take advantage of t...

Co-creating Value With Your Customers 2005年11月09日

Traditional assumptions regarding value creation are now being challenged as a result of the emergence of real-time, experience-centric information systems. This consequently requ...

How Accurate Is Your Product Information? 2005年10月19日

Many companies are finding that many systems fall short when it comes to managing product information. Fortunately, there is a distinct category of software that aspires to one go...

The Coming Retail War In Asia 2002年09月01日

Global retailers, armed with new management systems, will intensify the battle for Asia’s consumers. The implications for everyone are far-reaching.

Apply a Three-Step “Economic CPR”to a Distressed Business 2005年04月08日

A distressed company's problems must be evaluated for their root causes and not simply from surface symptoms. The diagnosis seeks to determine whether the company is suffering fro...

Winning the Race to Enterprise Agility 2005年04月08日

Organizations that are truly focused on transforming themselves into agile enterprises need a solid tool like business blueprinting. Business blueprinting enables rapid assembly o...

Why It Pays to Openly Discuss Salaries 2003年08月04日

Openly discussing how pay systems work and how various jobs fit into them can bring a number of benefits.

Avoid the E-Commerce Trap 2005年12月16日

If companies are to reap the full benefits of electronic commerce, they must redesign their logistics systems so that physical distribution processes work more efficiently. There ...

Is Employee Loyalty Dead? 2002年08月01日

In Asia, where employee turnover is escalating, the answer seems to be “yes.” Leading companies, however, prove that loyalty isn’t dead, but it needs to be redefined.

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