One of the secrets to inspiring employees to perform is to communicate the purpose and enjoyment of daily work. This requires managers to think carefully about the motivational im...

Professor Steven Kaplan shared the results of his research on successful CEOs with members of the Class of 2008 at spring convocation June 15 in Hyde Park. "If you are persistent,...

Great companies can be built by truly authentic leaders. Here's how to use the principles of “authenticity” to create enduring growth for your company.

High-performance work practices are finding increasing acceptance around the world. In many of them; Asia’s companies lag behind.

While staying lean may be necessary, where and how your company trims costs can make a significant difference in your customer service operations. Take a cue from the following be...

When you bid for a sale, overpricing and underpricing are both risky. To have a good shot at winning customer orders, be fair and flexible. Show the customer the value of what he ...

Applying the right metrics not only allows your organization to complete initiatives in half the time that they might otherwise take. More important, it also enables you to achiev...

There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. Here’...

People talk about aligning corporate,departmental, and employee goals, but not many actually do it. There are companies, however, which have concrete methods to manage and measure...

Using data-intensive procedures allows you to do two things: Identify top customers in terms of their likely future purchasing patterns, and reach out to them through cross-sellin...

Data in the Tables Provided by Corporate Resources Group TITLE:The Crisis Hits Home DES:Executive salaries around the region drop drastically for the first time in years. And the ...

Microsoft recruits people for the organization, not for a position. If you aim to lead your industry, so should you.

Completing a challenging project requires meticulous attention to risks-particularly to risk management practices that anticipate new dangers. Following is a seven-step framework ...

Some of the world's best smaller companies illustrate the best practices in strategies for turning smaller companies into market leaders.

越来越多的公司认定，成功的领导者需具备“服从者才能”（followership）。美国运通公司（American Express）目前已将经理人的“服从者才能”（followership）纳入领导力考评体系。在其首席执...