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Empowering Performance through Inspirational Communication 2005年06月15日

One of the secrets to inspiring employees to perform is to communicate the purpose and enjoyment of daily work. This requires managers to think carefully about the motivational im...

Professor Steven Kaplan Urges Class of 2008 to Be Persistent, Efficient, and Proactive 2008年06月24日

Professor Steven Kaplan shared the results of his research on successful CEOs with members of the Class of 2008 at spring convocation June 15 in Hyde Park. "If you are persistent,...

How Authentic Leaders Can Build a Great Company 2005年05月11日

Great companies can be built by truly authentic leaders. Here's how to use the principles of “authenticity” to create enduring growth for your company.

Best Practices: Asia vs. the World 2002年11月01日

High-performance work practices are finding increasing acceptance around the world. In many of them; Asia’s companies lag behind.

Increase the Top Line by Reinforcing Service Strategies 2004年06月18日

While staying lean may be necessary, where and how your company trims costs can make a significant difference in your customer service operations. Take a cue from the following be...

The Pitfalls of Overpricing-and Underpricing-Bids 2003年11月28日

When you bid for a sale, overpricing and underpricing are both risky. To have a good shot at winning customer orders, be fair and flexible. Show the customer the value of what he ...

How to Create - and Implement - a Robust Metrics Program 2004年12月16日

Applying the right metrics not only allows your organization to complete initiatives in half the time that they might otherwise take. More important, it also enables you to achiev...

Turn Service Into a Growth Engine 2003年11月07日

There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. Here’...

How to Link Employee Goals to Corporate Goals 2004年10月15日

People talk about aligning corporate,departmental, and employee goals, but not many actually do it. There are companies, however, which have concrete methods to manage and measure...

Determine which Customers Are Worth Keeping - and Which Ones Are Not 2004年05月12日

Using data-intensive procedures allows you to do two things: Identify top customers in terms of their likely future purchasing patterns, and reach out to them through cross-sellin...

The Crisis Hits Home 2002年08月01日

Data in the Tables Provided by Corporate Resources Group TITLE:The Crisis Hits Home DES:Executive salaries around the region drop drastically for the first time in years. And the ...

Hiring for Strategic Fit 2002年08月01日

Microsoft recruits people for the organization, not for a position. If you aim to lead your industry, so should you.

How to Risk-Proof Your Projects 2003年10月13日

Completing a challenging project requires meticulous attention to risks-particularly to risk management practices that anticipate new dangers. Following is a seven-step framework ...

Increase Your Employees' Strategic wareness 2005年09月09日

Some of the world's best smaller companies illustrate the best practices in strategies for turning smaller companies into market leaders.

Successful Leaders Need "Follower-ship" 2008年09月19日

越来越多的公司认定,成功的领导者需具备“服从者才能”(followership)。美国运通公司(American Express)目前已将经理人的“服从者才能”(followership)纳入领导力考评体系。在其首席执...

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