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超过半数的情感沟通与言辞完全无关。善用仪态、肢体、眼神、微笑和移情吧。
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Top executives reveal the leadership techniques that made their company succeed
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如何带领企业走向成功？
一流领袖畅谈独特的领导技巧。
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Emotional intelligence is not only good for leaders, it's good for business as well, as the leadership styles of some of the greatest company illustrated.
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伟大的企业往往由伟大的领袖缔造，而他们情商的某一方面往往有过人之处。
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One of the secrets to inspiring employees to perform is to communicate the purpose and enjoyment of daily work. This requires managers to think carefully about the motivational impact of their communication style and determine if they are up to the challenge.
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四个步骤，把握两个关键词。
提升绩效，要靠沟通与激励。
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Adopt a compassionate attitude toward erring or poorly performing employee by increasing his ability to accept responsibility for improving his performance. Following are strategic guidelines.
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指出缺点，让忠言不那么逆耳；提供支持，帮员工跌倒后站起。
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把员工作为绅士淑女一般对待，上海波特曼丽嘉酒店享受丰厚回报。
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Successful managers know that charisma is instrumental in gaining respect, making people feel good about themselves, and most important, moving them into achieving goals. Following are guidelines on how to develop a charismatic personality.
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经理人不能靠命令让人做事。相反，依赖影响、理解和一套微妙的技巧是学会与人工作的最佳方法之一。
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你或许是个好经理，但并不等于是个好教练。
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企业要有竞争力，就需要富有创造力、思考问题能出奇制胜的人，但二者想结合并不容易。
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要想员工正确工作，就要及时给他们工作进展情况的反馈。
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